Showing posts with label communication. Show all posts
Showing posts with label communication. Show all posts

Thursday, 16 June 2011

How many years of your life have you wasted....

... on boring, mostly useless awaydays, conferences and management team retreats?

Be honest.

Over the years I've been to a fair few. Whether it's a concrete Hilton in Baltimore or a country house hotel in Bath: whether we're sitting on beanbags in a wacky Clerkenwell "design space", old tyres in a muddy field, or hard backed chairs in a windowless Helsinki basement, I feel like I've seen it all... and it's rarely much good.

Yes, some conferences are lavish.  One of my former employers hired out the whole of Beijing's Forbidden City for a conference closing party for its top 400 global managers. Cost millions.  Another time, we ended up down a salt mine in Krakow.


Some are impressive merely by who else is present. I've never been to Davos, but I imagine when you've paid $150,000 to attend, you're going to come home raving about it whether or not you shared a ski lift with Angelina Jolie.

But for me, all these fancy trimmings are just sugar to help some seriously nasty conference medicine go down.
Is there a universal rule that the bigger the title the keynote speaker has, the duller his or her speech will be?
Or that you must get yourself stuck in plenary sessions dominated by sponsors' agenda, not your agenda? Or trapped in a neverending panel session that bears no resemblance to the topic advertised, where audience questions are taken in threes so they don't have to be answered properly?
Or worst of all, get involved in a brainstorm where lots of good intentions and ideas are generated that everyone knows will never make it out of the break-out room?

 There's something both inspiring and depressing about being asked to organise an internal conference or awayday. You start with a blank sheet of paper, full of possibility and potential.  Then before you know it, you've got an agenda of information-heavy powerpoint presentations that are "vital" for various, mainly political, reasons and you're wondering how you're going to fit in time to let the attendees go to the loo.

Or at least, all that was what I thought it had to be before I came across the "Unconference".

Unconferences take everything you thought you knew about conferences and turn it on its head.

1) The object of an unconference is not to make money. They are cheap to organise and even cheaper to attend. The most I've ever paid to attend one is £5. Many are free.  There are no money-spinning exhibition halls. There may be a few sponsors to help pay for the room hire, but they keep a low profile: definitely no overt selling or hogging of agendas.

2) Due to 1), they usually aren't in glamorous occasions. Less Honolulu, more Birmingham. A students' union building out of term time, not a five star hotel.

3) Due to 1), there are no glossy delegate packs or goody bags.  Registration at an unconference consists of handing over your fiver and writing your name and Twitter name on a sticker. If they've found an extra sponsor, you may also get a raffle ticket that doubles as a beer token.

4) Most importantly of all, there's rarely an agenda. And there are NEVER any keynote speakers or plenary sessions.  Usually what happens is this:

The unconference leaders invite everyone to gather around - standing up, ideally - and introduce themselves.  Name, where you're from, and the answer to a random question like "what word best summarises you or why you're here?" (Last week I went to an Unconference where 120 people took less than half an hour total to introduce themselves. The week before I went to a conventional leadership retreat where 30 people took more than an hour to introduce themselves....)

Then come the session pitches.  Attendees take it in turns to go to the front and pitch an idea for a 40 minute session they'd like to lead.  Unless the rest of the attendees *really* don't like the idea (last week a man pitching something about Sharepoint, for example, got soundly booed), the session idea gets written onto a post it and stuck on a white board.

Once the crowd has run out of ideas, the Unconference leaders take a few minutes to sort the ideas out into a schedule for the day for each of the available meeting rooms.  Pitchers who've suggested similiar ideas may be asked to share a session, and if the Unconference leaders are sensible they'll make sure that sessions on similar themes won't be scheduled at the same time.  Once that's done, there's some brief chaos as attendees study the whiteboard and scribble down times and locations of the sessions they're interested in, and the Unconference is properly underway.

One other great characteristic of an Unconference is that attendees are encouraged to vote with their feet. If you find yourself in a session that turns out to be less than relevant or interesting, it's entirely OK to leave and find another more up your street. And knowing that, most session leaders try very hard to keep things entertaining.  Audience interaction is strongly encouraged: most Unconference sessions turn into an open discussion in which anyone can venture an opinion, ask a question,  share a story or offer a solution. 

Traditional Powerpoint presentations are almost unheard of, although screenshots are sometimes shown on a big screen, or websites mentioned in the discussion will be brought up.  Social media plays a big part too: some in the room will invariably be sending tweets with the session hashtag - allowing people who can't be in the room to join in the conversation.  Others might be liveblogging or livestreaming: literally recording the highlights and learnings of the discussion as it happens, so there's no danger of anything being lost.

It's hard to convey the experience of an Unconference until you've tried one.  They leave you feeling inspired, informed, engaged, and better connected.  Try one for yourself and see.

Tuesday, 26 October 2010

We few, we happy few, we band of brothers

 Ta- dah for the annual BCS MP Web awards - taking place, after a year long election hiatus, next month at the House of Commons.  Having (mind-bogglingly) reviewed every single MP's website, the team at the Chartered Institute of Technology have come up with a shortlist of 77 digital-political paragons.  These will be whittled down to the final list of winners by a panel consisting of Quentin Letts of the Daily Mail,  politics professor Rachel Gibson, Mark Say of Government Computing magazine and Matthew Windle of the UK Youth Parliament.   The judges say they are looking for sites which are not only navigable and accessible and ""use social media", but also "engage, excite, provide information" and "encourage two-way communication between MPs and their constituents".

My strong hunch is that this final criteria - "two-way communication" - will sort the men and women from the boys and girls.    Most MPs and councillors would be in favour of flying purple turtles if they would broadcast their name and mugshot for minimum effort and cost - and for that not-very-well-disguised-reason, many MPs have duly added Facebook bells and Flickr whistles to their web presence.  But even the most digitally-competent of our elected representatives have yet to get the message that social media is NOT just another broadcast channel to share pictures of themselves making a "royal visit" to the local school or hospital, or to boom out their strident opinions on Trident.

Social media is about having two-way conversations with people who care about the same things you do, in the (online) places where they spend time: an incredibly powerful idea with the potential to transform the very distant, opaque and slightly cynical relationship that most people have with their MP.  Sadly, for the vast majority of MPs, the prospect of opening doors to these conversations is still a  horrifying one, which is a great shame for themselves, their constituents, and democracy.   For that reason I hope this year's BCS winners won't be the usual suspect celebrity bloggers, but the band of brave and few MPs who are daring to engage genuinely with us online.

My own interactive MP favourites:
Andrea Leadsom MP and Charlie Elphicke MP: clean sites by Politics Web that showcase innovative chat maps

Grant Shapps MP and Barry Gardiner MP  very unusually for MPs, have discussion forums on their websites. Shapps has vastly more traffic - partly because he makes more effort with social media (one of most followed MPs on Twitter) but mainly because his forum is at the very centre of his site and it's focused on the local community.
Alec Shelbrooke MP combines blogging and polling nicely to invite feedback on specific bills before he debates and votes
Alison McGovern MP:  has a Twitter feed on her site, and crucially, uses it to invite opinion, not just broadcast it.
Kevin Brennan MP:  puts reader comments and tweets right at the centre of his homepage
Mark Reckless MP, who manages to regularly update a dazzling array of social media sites (blogger, Facebook, Youtube, Twitter and Flickr), although they could be better integrated

Lynn Featherstone MP and Damian Collins MP:  just for being lifestreamers, though there could be more evidence of reader interaction on their sites.
Finally: Mark Pritchard MP, whose website isnt remotely interactive but is the most incredibly regularly updated.


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